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  1. Help Center
  2. Operational problems

Operational problems

parameter configuration

gimbal problem

  • What should I do if the gimbal cannot be controlled? (What should I do if the camera cannot be rotated?)

video problem

  • How does the camera record?
  • What is the difference between TF card recording and cloud service recording?
  • How to check cloud video/memory card video?
  • Why is there no cloud recording?
  • Why is there no memory card recording?
  • What should I do if the memory card is full?
See all 11 articles

Voice intercom/quality issues

  • Why is there noise when viewing video?
  • Is the voice intercom function of the camera the same as making a phone call?
  • Why can't I hear sound when the camera is watching video?
  • Talking on the phone and the camera is silent?

One-touch call

  • What is the one-touch calling feature?
  • Why does the front end make a call, but the mobile phone does not respond?
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